FAQ

How do I use Giivv?

You can find the Giivv app on Google Play Store or the Apple App Store.

How long before I receive my donation?

Your donation takes 2-4 Business days.

Why reoccurring giving?

Recurring Giving is an easy way to set a scheduled donation to the organization you care most about.

What if I lose my phone?

If your phone is lost, even if you are logged into the Giivv app, no transactions can be made without your passcode or Fingerprint TouchID.

What are the different types of payments we can take with Giivv?

Your bank credentials and account information is never shared.

How will I know a donation has been made?

Your donation history will show you when the transaction is complete. You can monitor it thru the app anytime.

Is your system secure?

Yes. Our system uses the Banking ACH Secure Networks. We take your security serious.

How long will it be before I can start taking donations?

Once your organization is verified you can start receiving donations. The verification process is instant. On rare occasions we may ask for additional information.

How do givers find my organization?

Organizations are listed according to distance from a user’s current location. If your GPS is not enabled or you don’t see the organization you are searching for, they may not be part of the Giivv Platform yet. You can also save an organization to your list of favorites for faster access.